This policy explains how the ClubPokerVR development team, identified as Coastal ("we", "us"), handles information in ClubPokerVR and its related account, club, multiplayer and support services.
Current scope: ClubPokerVR is in development and private testing. Features and online services may differ between builds or be disabled. The descriptions below apply when the relevant feature is available and used; they do not mean every feature is publicly available.
For privacy questions or to request access, correction or deletion, email clubpokervrsupport@proton.me.
1. Information processed
- Platform and account information: platform-provided account identifiers, an internal player identifier, display name, app entitlement status, and authentication proofs or session credentials used to verify access. Meta provides platform information for Quest sign-in. A release supporting Steam sign-in may use corresponding Steam information. We do not ask for your Meta or Steam password.
- Club and game information: club names and identifiers, membership and owner/admin roles, table and tournament participation, seating and connection state, game actions and results, chip balances and transfers, settlements, and statistics. Local test builds may keep some of this information on your headset; enabled account services keep relevant records on the game server.
- VR interaction and multiplayer information: headset, controller and supported hand-tracking positions and movements used to display avatars and operate the game. Multiplayer sends the relevant movement and gameplay information to the game service and other participants. These signals are used for gameplay, not to identify you from your body or movements.
- Voice: where voice chat is enabled and you permit microphone access, audio is transmitted to the players who can hear you in that room or table. Others may hear or record what you share. Do not share private information over voice chat.
- Club TV: if broadcasting or watching is enabled, the selected broadcast, playback requests and connection information are processed by the streaming service. A phone broadcast can include audio, notifications or other content visible on the broadcaster's screen. Club owners/admins control availability; viewers control their own available playback settings.
- Technical and support information: network addresses, connection and session events, error diagnostics and information you choose to send to support. Hosting, platform, multiplayer and streaming providers may process device, connection and service logs when delivering their services.
2. Why we use information
We use information to verify account access; operate clubs, games and tournaments; maintain chip balances and game records; synchronize players; deliver enabled voice and TV features; investigate errors and abuse; protect accounts and prevent duplicate or unauthorized transactions; and respond to support and privacy requests.
Authentication proofs are sent to the relevant platform for verification. The server uses protected session information and replay-prevention records for account security. A display name is not treated as proof of ownership.
3. Who receives information
- Other players and club managers: players receive information needed to play together, such as display names, avatar movements, public game actions and enabled voice. Club owners and authorized admins can see relevant membership, management and ledger/statistics information. Private cards and authentication credentials are not intended to be shown to other players.
- Service providers: Meta supplies Quest platform and account services; Render hosts the account/backend service; Photon/Exit Games supplies multiplayer and enabled voice transport; Cloudflare supplies website and enabled club-streaming delivery. Steam/Valve is used where Steam platform integration is enabled. Our support email is hosted by Proton. Providers handle information needed to supply their services and may also act under their own privacy policies for their direct relationship with you.
- Legal and safety needs: information may be disclosed where required by applicable law or where necessary to protect users, investigate misuse, enforce applicable terms, or defend legal claims.
Services can process information outside your country. The backend's configured hosting region is in the United States; multiplayer processing depends on the selected or automatically chosen region, and providers may have additional support, security and infrastructure locations. That hosting region is not an exhaustive list of processing countries.
Provider information: Meta, Render, Photon, Cloudflare, Steam, and Proton.
4. Storage, retention and security
Records can be stored locally on your device and, for enabled online features, on our service providers' systems. We use access checks, authenticated sessions and HTTPS for account-service requests. No storage or transmission system is completely secure.
Current test account and game records do not have a universal automatic deletion schedule. Session expiry, signing out, leaving a club and uninstalling the game do not automatically delete server-side records. Retention is reviewed according to the need to operate the account, maintain accurate balances and shared game records, prevent abuse, resolve disputes and meet applicable legal obligations. Contact us to request review or deletion rather than assuming a record has expired.
Backups and provider-held logs may remain after a live record is removed. A deletion review must account for these copies and any outstanding games or shared ledger dependencies. We do not promise immediate erasure of every copy or completed automatic erasure in current test builds.
5. Access, correction and deletion requests
To request deletion: email clubpokervrsupport@proton.me with the subject ClubPokerVR data deletion request.
Include your platform (for example, Meta Quest), your player/display name and enough context to locate your account. You may use the same address to request access or correction, including if you cannot sign in.
Requests are handled manually. We may ask for a proportionate way to verify account ownership before disclosing or deleting information. Do not send passwords, authentication codes, access tokens or payment-card details.
We will review the relevant account, club, game, support and provider records. Active games, club ownership or unsettled balances may need to be resolved so a change does not incorrectly alter another player's records. If information must be retained because of legal obligations, security needs or a dispute, we will explain the reason and scope in our response. Requests will be handled in accordance with applicable law; this policy does not remove any statutory rights or deadlines.
Depending on where you live, you may also have rights to restrict or object to processing, request portability, withdraw consent where processing relies on it, or complain to your local privacy regulator. Contact us to exercise the rights that apply to you.
You can use available microphone, voice, playback and platform privacy controls to limit optional sharing. Disabling a permission may prevent the related feature from working. Deleting a ClubPokerVR account does not delete your separate Meta, Steam or other provider account.
6. Children and age requirements
ClubPokerVR is not intended for children under 13. Follow the age eligibility shown for your build or platform listing and any higher applicable local requirement. If you believe a child has provided information contrary to these requirements, contact us so we can review it.
7. This website and policy changes
This policy page does not include advertising, analytics scripts, forms or embedded video. Its hosting provider still processes the connection information needed to serve the page. External links lead to services with their own policies.
We may update this policy when features, providers or practices change. The date above identifies the latest version. Material changes will be communicated through an appropriate available channel, such as this page or the app.
8. Contact
Coastal — ClubPokerVR development team
Privacy and support: clubpokervrsupport@proton.me