This policy explains how the ClubPokerVR development team, identified as Trailer Park Productions ("we", "us"), collects, uses and processes information in ClubPokerVR and its related account, club, multiplayer and support services.
Current scope: ClubPokerVR is a beta game. Features and online services may differ between builds or be disabled. The descriptions below apply when the relevant feature is available and used.
For privacy questions or to request access, correction or deletion, email clubpokervrsupport@proton.me.
1. Information we collect and process
We collect and process personal data when you use ClubPokerVR. This includes receiving information from Meta Horizon through the platform features described below, from your device, and from your use of our game and services. Receiving and using data in the app, including data used temporarily on your headset, is data collection and processing; it is not limited to data stored on our servers.
- Meta User ID and account information (USER_ID): we collect and process your Meta app-scoped user identifier, an internal ClubPokerVR player identifier, app entitlement status, and the authentication proof and session information needed to verify access. We use these to sign you in, link your account to your clubs, game records, wallet, purchases and memberships, and prevent impersonation and replay of sign-in requests. Our backend stores the verified identity link and relevant account and security records. We do not ask for your Meta or Steam password. A release supporting Steam sign-in may collect corresponding Steam account information.
- Meta User Profile (USER_PROFILE): we collect and process the Meta/Horizon username and display name returned by Meta for your account. We use your username or display name for player labels, profiles, club membership and multiplayer identification, and store the display label with your game account. The Meta SDK may receive profile-image URLs as part of its user response; this build does not use those URLs to download, display or store Meta profile pictures.
- Meta Avatars (AVATARS): we collect and process your Meta avatar user identifier and the avatar appearance data and assets retrieved through the Meta Avatars SDK to display your personal avatar, including its body and clothing. We associate the avatar with your verified account and share the Meta avatar user identifier with authorized players in the same game or club context so their devices can retrieve and display your avatar through Meta. Avatar appearance assets are handled on the device by the Meta SDK; our account backend stores the identity association and separate in-game appearance or outfit choices, rather than copies of the Meta avatar meshes. Multiplayer also processes the movement data described below to animate avatars.
- Meta in-app purchases and downloadable content (IAP): when you view offers, buy, restore or verify purchases, we collect and process product identifiers/SKUs, displayed prices and currency, purchase identifiers, ownership and verification information, grant or delivery dates, and relevant consumption, refund or chargeback status. This information is linked to your Meta user ID and ClubPokerVR account. We use it to display offers, validate purchases, deliver or restore virtual chips, clothing and other purchased entitlements, keep accurate wallet records, prevent duplicate or invalid credits, and resolve purchase issues. Relevant purchase and entitlement records are stored on our backend and in backups. Checkout is conducted through Meta's payment flow; our purchase integration does not collect or store payment-card numbers or security codes.
- Meta Subscriptions (SUBSCRIPTIONS): we collect and process subscription identifiers and product/SKU, the associated Meta user and game account identifiers, membership tier, active, trial and cancellation status, billing-period start and end dates, and relevant offer, price, currency and billing-term information returned by Meta. We use this data to display and validate subscription offers, verify and maintain membership access, deliver applicable monthly benefits, restore eligible entitlements and prevent duplicate benefits. Relevant membership, verification and benefit records are stored on our backend and in backups. Meta handles the subscription checkout and payment flow.
- Club and game information: club names and identifiers, membership and owner/admin roles, table and tournament participation, seating and connection state, game actions and results, chip balances and transfers, settlements, and statistics. Local test builds may keep some of this information on your headset; enabled account services keep relevant records on the game server.
- VR interaction and multiplayer information: headset, controller and supported hand-tracking positions and movements used to display avatars and operate the game. Multiplayer sends the relevant movement and gameplay information to the game service and other participants. These signals are used for gameplay, not to identify you from your body or movements.
- Voice: where voice chat is enabled and you permit microphone access, Unity Vivox processes voice audio and related connection and account identifiers to deliver audio to players who can hear you in that room or table. Others may hear or record what you share. Do not share private information over voice chat. Automated voice analysis is disabled in the current beta. The planned moderation service is limited to community rooms; private rooms are excluded from that planned recording and analysis. Before automated analysis is enabled, we will provide an updated notice describing the active providers, data sent, retention and available consent controls.
- Club TV: when a club owner broadcasts to the TVs, Cloudflare Stream processes and records the video and audio in that broadcast, along with playback requests and connection information. Recordings are temporary and support live TV playback. After a broadcast ends, our service automatically requests deletion of its recording once Cloudflare finishes processing it or reports a processing error. Failed cleanup requests are retried. A phone broadcast can include notifications or other content visible on the broadcaster's screen. The owner controls broadcast setup; owners and admins control in-game viewing. Turning the TVs off stops in-game playback but does not stop the source broadcast: the broadcaster must also stop sending from their broadcasting app. The game does not send private-room voice chat to this TV service.
- Technical and support information: network addresses, connection and session events, error diagnostics and information you choose to send to support. Hosting, platform, multiplayer and streaming providers may process device, connection and service logs when delivering their services.
2. Why we use information
We use the information we collect to verify account access; operate clubs, games and tournaments; maintain chip balances and game records; display player names and avatars; synchronize players; verify purchases and subscriptions and deliver, restore and maintain purchased benefits; deliver enabled voice and TV features; investigate errors and abuse; protect accounts and prevent duplicate or unauthorized transactions; and respond to support and privacy requests.
Authentication proofs are sent to the relevant platform for verification. The server uses protected session information and replay-prevention records for account security. A display name is not treated as proof of ownership.
3. Who receives information
- Other players and club managers: players receive information needed to play together, such as display names, avatar movements, public game actions and enabled voice. Authorized players in the same room or club context may also receive your Meta avatar user identifier so the Meta SDK on their devices can retrieve and display your avatar. Club owners and authorized admins can see relevant membership, management and ledger/statistics information. If you apply using an agent’s referral code and a club manager approves, you are assigned to that agent. Your assigned agent can see your display name and verified lifetime playing statistics in that club: hand counts, how often you voluntarily entered a pot, and how often you raised before the flop. Your assigned agent can also see your available and in-play club chip balances. The agent can issue funded play chips from their own available club balance to you and reclaim your available chips back to their balance. Chips in play at a table are not transferred. Both sides of each transfer are recorded in the club ledger. Agents cannot view or transfer chips with other agents’ assigned players through agency controls. Removing an agent’s role revokes their report access and referral code. Private cards and authentication credentials are not intended to be shown to other players.
- Service providers: Meta supplies Quest platform, account, profile, avatar, purchase and subscription services; Render hosts the account/backend service; Amazon Web Services hosts dedicated game servers; Photon/Exit Games supplies multiplayer transport; Unity Vivox supplies enabled voice chat; Cloudflare supplies website hosting and enabled club-TV broadcast processing, recording and delivery. Steam/Valve is used where Steam platform integration is enabled. Our support email is hosted by Proton. Providers handle information needed to supply their services and may also act under their own privacy policies for their direct relationship with you.
- Legal and safety needs: information may be disclosed where required by applicable law or where necessary to protect users, investigate misuse, enforce applicable terms, or defend legal claims.
Services can process information outside your country. The account backend is hosted in the United States and dedicated game servers are hosted in Canada. Multiplayer processing also depends on the selected or automatically chosen region, and providers may have additional support, security and infrastructure locations. That hosting region is not an exhaustive list of processing countries.
Provider information: Meta, Render, Amazon Web Services, Photon, Unity, Cloudflare, Steam, and Proton.
4. Storage, retention and security
The data we collect can be stored locally on your device and, for enabled online features, on our service providers' systems. Stored backend records include the verified Meta account link, display label, purchase and subscription entitlement records, game appearance choices, and the club, wallet and game records associated with your account. We use access checks, authenticated sessions and HTTPS for account-service requests. No storage or transmission system is completely secure.
Account and game records do not have a universal automatic deletion schedule. Session expiry, signing out, leaving a club and uninstalling the game do not automatically delete server-side records. Retention is reviewed according to the need to operate the account, maintain accurate balances and shared game records, prevent abuse, resolve disputes and meet applicable legal obligations. Contact us to request review or deletion rather than assuming a record has expired.
Backups and provider-held logs may remain after a live record is removed. A deletion review must account for these copies and any outstanding games or shared ledger dependencies. We do not promise immediate erasure of every copy or completed automatic erasure in current test builds.
5. Access, correction and deletion requests
To request deletion: email clubpokervrsupport@proton.me with the subject ClubPokerVR data deletion request. This request method is available to all players worldwide without a fee, including if you cannot sign in to the game.
Include your platform (for example, Meta Quest), your player/display name and enough context to locate your account. You may use the same address to request access or correction, including if you cannot sign in.
Requests are handled manually. We may ask for a proportionate way to verify account ownership before disclosing or deleting information. Do not send passwords, authentication codes, access tokens or payment-card details.
We handle verified requests manually, including reviewing the relevant Meta identity link, profile label, avatar association, purchase and subscription records, and account, club, game, support and provider records. We will arrange deletion of personal data covered by a valid request, including asking our service providers to act where applicable, without undue delay and in accordance with applicable law. An acknowledgment of your request is not confirmation that deletion is complete. Active games, club ownership or unsettled balances may need to be resolved so a change does not incorrectly alter another player's records. Where limited information must be retained for a legal obligation, account security or a dispute, we will explain the reason and scope and limit that retention to what is needed. Backups and provider-held copies are considered as part of handling the request; the game does not provide automatic, immediate erasure of every copy. We will tell you the outcome or any further action needed. This policy does not remove any statutory rights or deadlines.
Depending on where you live, you may also have rights to restrict or object to processing, request portability, withdraw consent where processing relies on it, or complain to your local privacy regulator. Contact us to exercise the rights that apply to you.
You can use available microphone, voice, playback and platform privacy controls to limit optional sharing. Disabling a permission may prevent the related feature from working. Deleting a ClubPokerVR account does not delete your separate Meta, Steam or other provider account.
6. Children and age requirements
ClubPokerVR is not intended for children under 13. Follow the age eligibility shown for your build or platform listing and any higher applicable local requirement. If you believe a child has provided information contrary to these requirements, contact us so we can review it.
7. This website and policy changes
This policy page does not include advertising, analytics scripts, forms or embedded video. Its hosting provider still processes the connection information needed to serve the page. External links lead to services with their own policies.
We may update this policy when features, providers or practices change. The date above identifies the latest version. Material changes will be communicated through an appropriate available channel, such as this page or the app.
8. Contact
Trailer Park Productions — ClubPokerVR development team
Privacy and support: clubpokervrsupport@proton.me